Chococity, voici le mail que CK hairsolution m'a envoyée:
Cancellation: Order 168-51-9459
CCNow has received a request to cancel order number 168-51-9459.
Your Paypal account has been issued a refund.
Reason: Unable to ship internationally at this time.
Regards,
- CCNow Client Services
Et moi j'ai répondu ceci:
Hello,
I am writing you because my order have been cancelled. I am very sad because the products i have ordered are unavailable here in France and they are the ones that work the best for me.
I don't understand why my order have been cancelled; why didn't you mentioned on your website that you don't ship internationally? It would have prevent anyone who live abroad to order from you. I succeed in passing my order, i received the confirmation of my order, and the amount of my order has been debited to my account. I was very happy, waiting for my adhesives and my solvents at any moment, in one week or two. Now I am learning that my order has been cancelled! My disappointment is deep! I am afraid you are not trustworthy! You accept an order, debit money to an account then cancel the order! Even if I have been refund, that's still not serious. What I was expected from you was my adhesives and not a refund.
Besides, I have a friend of mine who ordered 2 weeks ago through your website and who is on way to receive her products; she has received the confirmation that her products have been already shipped. What isn't it the case for me? Why is it possible for one and not for another one? Don't tell me that you are unable to ship internationally; my friend also leaves in FRANCE, like me! That's not serious!
Really, I hope you will find a solution for me, as you find for here. I don't want a refund; I want adhesives and solvents, I NEED ADHESIVES AND SOLVENTS. SO SEND ME ADHESIVES AND SOLVENTS PLEASE.
I am expecting a positive answer.
Best regards